PRIVACY POLICY

At HoliToy™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, or communicate with us.

Our online store is operated using Shopify, which provides the e-commerce platform that enables us to provide our Services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and Services, we may collect the following categories of personal information.

Contact Information

This may include your:

Full name
Email address
Telephone number
Billing address
Shipping address
Other contact information you provide to us

Order and Transaction Information

We may collect information relating to your purchases, including:

Products purchased
Order number
Order history
Shipping information
Returns and refunds
Exchanges
Transaction details

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

This may include payment card information, transaction details, payment confirmations, and other information required to process your payment.

Payment information may be processed directly by third-party payment providers and may not be stored directly by HoliToy™.

Account Information

If you create an account with us, we may collect information such as your login credentials, preferences, and account settings.

Communications

When you contact us, we may collect the information you provide, including the content of your messages and any information necessary to respond to your request.

Device and Usage Information

When you visit our website, we may automatically collect certain information about your device and interaction with our website, including:

IP address
Browser type
Device type
Operating system
Referring pages
Pages viewed
Links clicked
Approximate location information
Information about how you interact with our website

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

Operate and secure our website
Remember your preferences
Maintain your shopping cart
Understand website usage
Analyze website performance
Improve our Services
Measure advertising performance
Provide relevant advertising where permitted

Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

Place an order
Create an account
Subscribe to marketing communications
Contact customer support
Submit a review
Complete a form
Otherwise provide information to us

Automatically Through Our Website

We may automatically collect information through cookies, pixels, logs, and similar technologies when you browse or interact with our website.

From Service Providers

We may receive or process information through companies that provide services to us, such as Shopify, payment providers, shipping providers, fulfillment providers, analytics providers, and marketing providers.

From Third Parties

We may receive information from advertising, analytics, fraud prevention, and other third-party providers where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

Process payments
Confirm and fulfill orders
Arrange shipping and delivery
Provide order updates
Process returns, exchanges, and refunds
Provide customer support

Providing and Improving Our Services

We may use information to maintain, improve, personalize, and develop our website, products, Services, and customer experience.

Customer Communications

We may use your information to communicate with you regarding:

Orders
Shipping
Returns
Refunds
Account activity
Customer support requests
Other service-related matters

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

Promotional emails
Product announcements
Special offers
Marketing communications

You may unsubscribe from promotional communications at any time using the unsubscribe link included in our marketing emails.

You may still receive non-promotional communications that are necessary to provide our Services, such as order confirmations and shipping updates.

Analytics and Advertising

We may use personal information and similar technologies to understand how visitors use our website, measure advertising performance, and improve our marketing.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising or sharing activities.

Fraud Prevention and Security

We may use personal information to:

Detect and prevent fraud
Detect unauthorized transactions
Protect our website
Investigate suspicious activity
Maintain the security of our Services
Protect our customers and business

Legal Compliance

We may process personal information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes, or protect our legal rights.

4. Legal Bases for Processing

Where applicable, including under the General Data Protection Regulation (GDPR), we may process personal information based on one or more of the following legal bases:

Performance of a contract — such as processing and fulfilling your order.
Legal obligation — where processing is required by law.
Legitimate interests — such as preventing fraud, securing our Services, improving our website, and providing customer support.
Consent — where you have provided consent for a specific processing activity.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

Shopify
Payment processors
Shipping and delivery providers
Fulfillment providers
Customer support providers
Website and technology providers
Analytics providers
Advertising and marketing providers
Fraud prevention and security providers
Professional advisors
Government authorities where legally required

We do not sell your personal information for monetary consideration.

Where required by applicable law, we provide appropriate choices regarding targeted advertising or other forms of sharing.

6. Shopify

Our store is hosted on Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may collect and process personal information relating to your interactions with our store.

Shopify may also process information to provide and improve its services and security features.

For additional information, please review Shopify's privacy documentation and consumer privacy information.

7. International Data Transfers

Because we use Shopify and other service providers that may operate internationally, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The purpose for which the information was collected
Whether you maintain an account
Whether an order or transaction is ongoing
Legal and accounting requirements
Fraud prevention requirements
Dispute resolution
Our legitimate business interests

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

The right to access personal information we hold about you.
The right to correct inaccurate personal information.
The right to request deletion of your personal information.
The right to restrict certain processing.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain targeted advertising or sharing activities where applicable.
The right to lodge a complaint with a relevant data protection authority.

These rights may be subject to legal limitations and exceptions.

We may need to verify your identity before processing certain requests.

To exercise an applicable privacy right, contact us at:

hello@holitoy.com

10. EU Consumer Rights

If you are a consumer located in the European Union, you may have additional rights under applicable EU consumer protection laws.

Right of Withdrawal

For eligible online purchases, EU consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

This statutory right is separate from HoliToy™'s voluntary return policy.

Nothing in this Privacy Policy, our Return & Refund Policy, or our Terms of Service is intended to exclude, restrict, or limit any mandatory consumer rights that apply to you under applicable law.

Legal Guarantee for Goods

If you are a consumer in the European Union, you are generally protected by a minimum two-year legal guarantee for goods that are faulty, defective, or do not conform to the contract or their description.

Depending on the circumstances and applicable national law, you may be entitled to remedies such as repair, replacement, a price reduction, or a refund.

These statutory rights are separate from and in addition to HoliToy™'s voluntary return policy.

For questions regarding returns, defective products, or applicable consumer rights, please contact:

hello@holitoy.com

11. Children's Privacy

Our Services are not intended for children under the minimum age permitted by applicable law.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us at hello@holitoy.com

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services you access through links on our website.

13. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Therefore, we cannot guarantee absolute security.

14. Complaints

If you have concerns about how we process your personal information, please contact us at: