Shipping policy
At HoliToy™, we ship orders to customers in selected countries around the world.
Our current shipping destinations include:
Austria, Belgium, Czech Republic, Canada, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United States, Qatar, Kuwait, and Saudi Arabia.
Shipping availability may vary by product and destination.
Shipping Costs
We offer free shipping within the United States and Canada for most products.
For products or destinations that do not qualify for free shipping, the applicable shipping cost will be clearly displayed at checkout before you complete your purchase.
For international destinations outside the United States and Canada, shipping costs are generally paid by the customer unless free shipping is specifically offered at checkout.
Shipping Options
Depending on the product and destination, the following shipping options may be available:
Express Shipping: Estimated delivery within 8–12 business days
Standard Shipping: Estimated delivery within 10–22 business days
The available shipping methods and applicable costs will be displayed at checkout.
Estimated Delivery Times
The delivery times stated above are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
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Shipping destination
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Shipping carrier
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Customs processing
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Local delivery services
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Weather conditions
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Holidays and peak periods
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Unexpected transportation delays
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Other circumstances outside our reasonable control
Order Processing
Orders must first be processed and prepared for shipment before they are handed over to the shipping carrier.
Processing times may vary depending on the product and order volume.
Any applicable processing or handling information will be communicated where necessary.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
You can also check your order status through our Track Your Order page.
Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer.
Customs procedures and fees vary by country and are outside the control of HoliToy™.
Customers are responsible for providing accurate information required for customs clearance.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
HoliToy™ is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, subject to applicable consumer law.
Lost or Delayed Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates an issue or your package has not arrived within a reasonable period, contact us at hello@holitoy.com and provide your order number.
We will work with the relevant carrier or fulfillment provider to investigate the shipment.
Delivery Problems
If you receive a damaged package, incorrect product, or missing item, please contact us at hello@holitoy.com as soon as reasonably possible.
Please provide your order number and photographs of the package and product where applicable.
Your mandatory consumer rights remain unaffected by this Shipping Policy.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact:
COSCOSA™
Email: hello@holitoy.com